Have you made changes to your PYO and farm store operations due to COVID-19?
Yes. The safety of our customers and employees is our top priority. We have completely revised the way we host the activity of pick-your-own. Please read a full explanation of how Socially Distanced Picking works here and information about our online store here.
Can I visit the farm if I don’t want to participate in pick-your-own?
Unless you are on the farm to pick up groceries, your CSA share or have a reservation scheduled to pick your own, we kindly ask you to refrain from visiting the farm at this time. For the safety of our customers and staff, we are focused on limiting the number of guests on our property to comply with social distancing guidelines.
Do you charge admission?
For the 2020 season, we are not charging admission, however, we kindly encourage adding $5 per person over the age of 12 on to your PYO reservations to support our farm, as farm production and labor costs have increased.
How do I make a reservation?
When reservations are available, they can be made through our online scheduling program found on the pick-your-own page of our website. We do not take reservations over the phone or by email.
How far in advance can I make my reservation?
We do not take reservations more than a week in advance due to rapidly changing crop availability. If slots are full, please check the scheduling site again at a later time.
How many people can I include in my reservation?
There is a maximum of 5 people per reservation. This includes children 2 and up. Children under 2 do not need to be counted in your reservation total. If your group exceeds 5, you must purchase additional reservations.
Do I have to make separate reservations for each fruit type?
As of now, the answer is yes. Each fruit location can only accommodate a certain number of reservations to allow for comfortable social distancing and provide sufficient crop availability. Sometimes we have fruits and vegetables you may add on once you arrive for your initial fruit/vegetable reservation. We also sell smaller quantities of pre-picked fruit through our farm store.
How much time is allotted in my reservation?
You have 60 minutes to pick and enjoy the farm from the time that you arrive on the farm. You may notice our reservation times are by 15 minute time slots. This is a mechanism to allow for a steady flow of visitors and helps reduce or eliminate lines at check-in. It does not reflect the length of your reservation.
What happens if it rains during my reservation?
Sometimes, we will be forced to cancel picking due to inclement weather. Certain crops cannot be picked in the rain due to the easy spread of plant disease in wet conditions. We may also cancel if weather on the farm becomes dangerous (thunderstorms/hail). If we do cancel, any guests with reservations will be refunded or provided with equal credit for a visit at another time. You may also choose to reschedule your appointment yourself by selecting the “reschedule” option at the bottom of your confirmation email.
In all other cases, reservations are nonrefundable.
What happens if I can no longer make my reservation/ what is your cancellation policy?
You may cancel your reservation up to 2 hours before your selected reservation time through our scheduling program. Alternatively, you may reschedule your reservation (can be done same day) to a later date or time by selecting the “reschedule” option at the bottom of your confirmation email.
We are charged by our scheduling system for each refund we provide. If you choose to cancel your reservation 2 hours in advance, we will provide you with a refund minus $5 or we can provide you with full credit towards a future visit upon request.
Pick-your-own is rain or shine with the exception of some crops that cannot be picked in the rain due to the easy spread of plant disease in wet conditions. If we are forced to cancel your reservation for any reason, you will be fully refunded or you may receive credit towards a future visit.
In all other cases, reservations are nonrefundable.
How long does it take to receive a refund?
Due to software limitations, cancellations are not automatically refunded. Please allow 3-4 business days for us to issue your refund.
Our payment processor states the following on their website: “It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 4-14 business days for your customer to receive their refund”.
How do I find out what crops are available for Pick-Your-Own?
We post frequent updates on our Pick-Your-Own Page or our Facebook page. Our e-mail list is another good way to receive updates. You can also call us to find out what’s in season: (845) 897-4377.
What can/can’t I pick when I visit the farm?
When visiting, you’re free to pick crops that have been designated as open for picking that day. However, many parts of the farm will not be open, often because the crop isn’t ready yet. In order to prevent visitors from picking unripe produce or damaging our developing crops, we ask that you don’t venture outside the designated Pick-Your-Own areas or pick anything that’s not explicitly open for picking.
Can I bring my own containers?
No. We will provide containers for you to pick in to. Containers brought from home will not be allowed.
Can I eat fruit while I am picking? No. Eating food straight from the fields or trees is a health and safety concern. Refrain from eating produce until you have taken it home and have washed it.
What should I wear/bring to the farm?
The farm is prone to high winds and temperatures can change drastically throughout the day. We highly recommend wearing layers including long sleeves, long pants and sturdy shoes/boots that you don’t mind getting dirty. Our orchards can also be wet and muddy, especially earlier in the day. Bug spray and sun protection are also good precautions. If you have allergies or are prone to rashes, please keep in mind that some of our crops and plants growing on the farm can irritate the skin—gloves can help prevent irritation. Also, don’t forget your mask!
Am I required to wear a face mask?
Yes. A mask or cloth covering the mouth and nose must be worn at all times from the parking lot to your PYO destination – please bring your own mask. Once in the field, masks may be removed temporarily if ample distance is maintained between other customers and staff.
Why do we have to wear masks if we’re outside?
We want all of our guests and staff to feel safe while on our property. Wearing a mask is currently recommended by the CDC as a way to not only protect yourself but to protect others.
Do You Allow Pets?
No. In order to reduce farm congestion and address health and food safety concerns, no pets of any kind (with the exception of service animals protected by ADA) will be allowed anywhere on Fishkill Farms’ property.
Are you providing “hayrides”?
Occasionally we will offer limited hayrides on the weekends. The main purpose for doing so is transporting those with limited mobility to crops that are further away. Maximum capacity is 10 people and wait times will be longer than normal.
Does your farm serve food and beverages?
We are providing snacks and light bites at our “to-go window”. Our Treasury Cider Bar is open offering tastings and cheese plates. Picnicking and outside food consumption is not currently allowed on the farm.
Do you allow picnicking?
No. Picnicking of any kind is now prohibited on the farm during this time. We ask that if you do need to eat, you eat inside your car or you wait until you are home.
Are you allowing large groups of visitors?
No. We have a maximum of 5 people per reservation for pick-your-own. Large groups/buses will be turned away.
Do you have bathrooms and hand washing stations?
We have portable bathrooms on site for customer use. Hand washing stations are plentiful and available in multiple locations.
Do you have a farm store/what are the hours?
Our farm store is closed but we are accepting orders for pickup. Orders can be placed from 9 a.m.-4:45 p.m. Tuesday through Sunday. In an effort to reduce human contact and limit the potential spread of COVID-19, our farm store will remain closed until further notice.
What kind of payment methods do you accept?
We are requiring the use of credit/debit cards on the farm in order to limit person to person contact. We accept all major credit cards at all points of sale. We do not have an ATM or offer cash-back on site.
Is there public transportation to the farm?
The closest train station to our farm is the Beacon Train Station. You can get there by taking the Metro-North Hudson Line. From Beacon, we are located about 15 minutes away by car. Local cab companies, Uber and Lyft service our area and are commonly used to reach the farm. Fishkill Farms is not affiliated with any of these ride services.
FARM RULES & PROCEDURES:
- Reservations must be made in advance to visit the farm unless you are a CSA member or picking up a grocery order
- A mask or cloth covering your mouth and nose must be worn at all times-please bring your own
- If you are sick or not feeling well, stay home
- Fruit picked cannot be consumed in the field, and should be washed/eaten at home
- Do not pick more than your reservation allows
- No more than 5 people are allowed per reservation
- Social distancing of at least 6 ft from visitors outside your reservation group and Fishkill Farms staff is required
- Staff at check-in will assign you to a section in the field— stay in that area and do not wander to other parts of the field
- You must pay for what you pick before eating it. Plan accordingly and pick only what you intend to purchase.
- Only pick crops designated for Pick Your Own– picking unripe or unlisted crops will result in an additional fee
- Picking containers will be provided—you are not allowed to bring your own container(s)
- No large bags or coolers may be brought on the premises. ALL bags and containers brought into Pick-Your-Own areas may be searched by staff upon exiting. Unfortunately, produce theft is a major issue.
- Do not climb trees or shake branches
- Do not drop or waste fruit – we work hard to grow it
- In order to reduce farm congestion and address health and food safety concerns, no pets of any kind (with the exception of service animals protected by ADA) will be allowed anywhere on Fishkill Farms’ property.